Shipping and Delivery Policy
At Gummy Candy ET, ensuring the swift and secure delivery of your sweet indulgence is our priority. Upon payment confirmation, orders are diligently processed within 24 hours, and you'll be promptly notified via email once your package is dispatched. Presently, we cater to the candy cravings of Nilai, Negeri Sembilan, offering complimentary shipping for all local orders. For other locations, shipping costs are calculated at checkout, providing transparency in your purchase.
Anticipated delivery times are communicated during the checkout process, acknowledging that unforeseen circumstances may cause occasional delays. In the unlikely event of receiving damaged items, we kindly request notification within 24 hours, accompanied by photographic evidence. Our team will swiftly assess the situation and arrange for replacements if necessary.
Tracking details are furnished upon dispatch, granting you visibility into your gummy treasures' journey. Depending on the courier's policies, a signature may be required upon delivery. Please ensure the accuracy of your delivery address during checkout, and contact us promptly for any necessary changes.
At this time, we exclusively ship within Nilai, Negeri Sembilan. For international shipping inquiries, kindly reach out to our customer service. By placing an order with Gummy Candy ET, you acknowledge and embrace these shipping and delivery practices. Our customer service team is here to address any queries or concerns, ensuring your experience with Gummy Candy ET is as delightful as our candies. Thank you for entrusting us with your sweet cravings!